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Terms and conditions

1.Privacy and your personal data

1.1 T.O.D Foods Ltd. is committed to protecting the privacy of our users and customers. This privacy policy ("Privacy Policy") is intended to inform you how we gather, define, and utilise your Information (as defined below).

1.2 It applies to Information collected by us, or provided by you, whether over our Website (including the mobile optimised version of the website accessible from your portable hand-held device) or in any other way (such as over the telephone). It is also intended to assist you in making informed decisions when using our Website and our products and services. Please take a minute to read and understand the policy.

1.3 All your personal Information shall be held and used in accordance with the Data Protection Act 1998 (the "Act"). If you want to know what information we collect and hold about you, please write to us at:
TOD Foods Ltd, 10 Antrim Business Centre, Antrim. BT41 4LD . U.K. 

1.4 TOD Foods Ltd. is the data controller of your Information for the purposes of the Act.

2.What Information Do We Collect on our Website?

2.1 When you visit our Website (including the mobile optimised version of the website accessible from your portable hand-held device) you may provide us with personal information such as name, address, email address, mobile phone number, date of birth, credit/debit card number, PayPal account information and details about other members of your family who might be interested in our services ("Information"). You may provide us with Information in a number of ways: 
(a) by supplying us with the Information as listed above, on an individual basis by registering as a Registered User or subscribing to receive updates or offers from us. To become a Registered User you must provide us with your name, address, date of birth and email address, but you may provide us with additional information if you choose to do so. 
(b) by corresponding with us by email, in which case we may retain the content of your email messages together with your email address and our responses; and 
(c) by purchasing any of our products online; and 
(d) through any preferences and areas of interest as advised by you on subscribing to our online services; and 
(e) by Information provided when you use our mobile optimised website from your portable hand-held device.

2.2 You may provide us with information in relation to a competition or offer. The information we collect for these offers will be held during the period the offer is valid, after this time, we will delete the information unless visitors have opted in to receive future marketing from TOD Foods Ltd.

2.3 We may collect information about your computer, including where available your IP address, operating system and browser type and the geographical location of your computer, for system administration and we may report aggregate information to our advertisers. This is statistical data about browsing actions and patterns and does not identify you as an individual.

3.Cookies

3.1 Similar to other commercial websites, our Website uses a technology called "cookies" and web server logs to collect information about how our Website is used. A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a website, that site's computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies.

3.2 Information gathered through cookies and web server logs may include the date and time of visits, the pages viewed, time spent at our Website, and the websites visited just before and just after our Website.

3.3 Cookies, in conjunction with our web server's log files, allow us to calculate the aggregate number of people visiting our Website and which parts of the website are most popular. This helps us gather feedback so that we can improve our Website and better serve our customers. Cookies do not allow us to gather any personal Information about you and we do not generally store any personal Information that you provided to us in your cookies.

3.4 We use ‘session’ cookies which enable you to carry information across pages of the Website and avoid having to re-enter information. Session cookies enable us to compile statistics that help us to understand how the Website is being used and to improve its structure.

3.5 You can refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of the Website.

3.6 Please note that where we feature third party advertisements on our Website our advertisers may also use cookies, over which we have no control.

4.How Do We Use The Information That You Provide To Us?

4.1 We use your Information in the following ways: 
(a) to ensure that content from our Website is presented in the most effective manner for you and your computer or device; 
(b) to allow you to register with us and purchase any products and services available on our Website where you choose to do so; 
(c) to notify you about changes to our service; 
(d) in accordance with your wishes as communicated to us at the point of Registration; 
(e) if you have given your consent at the point of Registration, to contact you with information about products, services and special offers that you request from us, or that we feel may be of interest to you or to ask you to participate in one of our customer satisfaction surveys;

4.2 We may pass your Information to carefully selected third party organisations: 
(a) where this is required for the purpose of supplying the services available through our site (e.g. facilitation of purchasing products) 
(b) if we buy or sell any business or assets in which case we may disclose your Information to the seller or buyer of such business or assets; 
(c) if we are under a duty to disclose or share your personal data to comply with any legal obligation or in order to enforce or apply our terms and conditions and other agreements or protect the rights, property, or safety of our customers, or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction.

5.How Can You Access And Correct Your Information?

5.1 You may request access to all your Information that we collect online and maintain in our database by writing to us at the following address:
TOD Foods LTD, 10 Antrim Business centre, Antrim. BT41 4LD. U.K. 

5.2 We are entitled to charge a reasonable fee for this service.

6. Your Consent

6.1 By using our Website you consent to our collection and use of the Information as described in this Privacy Policy. If we change our privacy policies and procedures, we will post those changes on our Website or otherwise notify you to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it.

7.Where we store your personal data

7.1 Data and Information that we collect from you may be transferred to and stored at a destination outside the European Economic Area ("EEA"). You consent to our sending and storing Your Information outside the EEA. We will take all steps reasonably necessary to ensure that your Information is treated securely and in accordance with this Privacy Policy.

8.Security

8.1 We maintain the highest standards of security; however the transmission of information via the internet is not completely secure. So, whilst we will do our best to protect your Information, we cannot ensure the security of your data transmitted to our Website. Any information you submit is sent at your own risk. Once we have received your Information we will use strict procedures and security features to prevent unauthorised access.

9.Third party sites

9.1 Please remember that when you use a link to go from our website to another website, our Privacy and Cookies Policy is no longer in effect. Your browsing and interaction on any other website, including websites which are linked to ours is subject to that website’s own rules and policies.

10. Responsibility for Website transactions

10.1 Rule of Crumb is responsible for the credit card details entered on our web site. These are entered on a secure page and that they are transferred using Sage Pay secure payment gateway.


 

Delivery details

Updated April 2020 for the COVID-19 outbreak - new Sunday Lunch deliveries

All of our products are packaged and delivered chilled in order to keep them as fresh as possible. Our experienced couriers will deliver your Tradional Sunday Lunch meal to your doorstep on Easter Friday and Easter Saturday – you'll be notified by email after you order with your nominated delivery day. The full list of what is included in your order is shown in the order page. No other items included in pictures (illustartion only) are included. 

For safety and to maintain social distancing our experienced drivers will be following a non contact delivery process. 

The delivery charge is £2.95 and we can delivery to the following postcodes below.

Delivery Postcode Delivery Area
BT1 – BT17 Greater Belfast
BT18 – BT21  Holywood and Bangor
BT23 Newtonards
BT27 – BT28 Lisburn
BT36, BT37, BT39 Newtonabbey
BT41 Antrim
BT64 – BT65 Portadown and Craigavon

Order dispatch times

All orders are dispatched for Easter weekend. If you require your order by a specific date, please let us know in the ‘customer comments’ section and we will do our best to get it to you on that day.

Receiving your delivery

All deliveries must be accepted when they are delivered, therefore you must be at home to receive them. Due to social distancing , 2 metres apart, you will not be signing for your delivery. If you have not contacted us within 24 hours of expected delivery, we assume you have received your order. If you would like it delivered to your workplace or another address, please state this when ordering. If you are not at home when attempt delivery they will leave with a neighbour. 

Refund and returns policy 

Once an order is placed with Rule of Crumb and dispatched from our warehouse, it is non-refundable. As we are sending chilled food items, once the order leaves us you cannot cancel or ask for a refund. Any refund or cancellation must be made before we dispatch the order. If you receive your delivery and the items are not as ordered (missing product for example), we would then refund you for any items missing. Images used in advertisements are for illustrtion only. We reserve the right to substitute a product if it is not available, with something similar – for example roast beef were not available we may send turkey.


 

Questions and queries 

 If you have any questions please drop us an email to info@ruleofcrumb.com via Facebook or Twitter.