1.Privacy and your personal data
1.2 It applies to Information collected by us, or provided by you, whether over our Website (including the mobile optimised version of the website accessible from your portable hand-held device) or in any other way (such as over the telephone). It is also intended to assist you in making informed decisions when using our Website and our products and services. Please take a minute to read and understand the policy.
1.3 All your personal Information shall be held and used in accordance with the Data Protection Act 1998 (the "Act"). If you want to know what information we collect and hold about you, please write to us at:
TOD Foods Ltd, 10 Antrim Business Centre, Antrim. BT41 4LD . U.K.
1.4 TOD Foods Ltd. is the data controller of your Information for the purposes of the Act.
2.What Information Do We Collect on our Website?
2.1 When you visit our Website (including the mobile optimised version of the website accessible from your portable hand-held device) you may provide us with personal information such as name, address, email address, mobile phone number, date of birth, credit/debit card number, PayPal account information and details about other members of your family who might be interested in our services ("Information"). You may provide us with Information in a number of ways: (a) by supplying us with the Information as listed above, on an individual basis by registering as a Registered User or subscribing to receive updates or offers from us. To become a Registered User you must provide us with your name, address, date of birth and email address, but you may provide us with additional information if you choose to do so. (b) by corresponding with us by email, in which case we may retain the content of your email messages together with your email address and our responses; and (c) by purchasing any of our products online; and (d) through any preferences and areas of interest as advised by you on subscribing to our online services; and (e) by Information provided when you use our mobile optimised website from your portable hand-held device.
2.2 You may provide us with information in relation to a competition or offer. The information we collect for these offers will be held during the period the offer is valid, after this time, we will delete the information unless visitors have opted in to receive future marketing from TOD Foods Ltd.
2.3 We may collect information about your computer, including where available your IP address, operating system and browser type and the geographical location of your computer, for system administration and we may report aggregate information to our advertisers. This is statistical data about browsing actions and patterns and does not identify you as an individual.
3.1 Similar to other commercial websites, our Website uses a technology called "cookies" and web server logs to collect information about how our Website is used. A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a website, that site's computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies.
3.2 Information gathered through cookies and web server logs may include the date and time of visits, the pages viewed, time spent at our Website, and the websites visited just before and just after our Website.
3.3 Cookies, in conjunction with our web server's log files, allow us to calculate the aggregate number of people visiting our Website and which parts of the website are most popular. This helps us gather feedback so that we can improve our Website and better serve our customers. Cookies do not allow us to gather any personal Information about you and we do not generally store any personal Information that you provided to us in your cookies.
3.4 We use ‘session’ cookies which enable you to carry information across pages of the Website and avoid having to re-enter information. Session cookies enable us to compile statistics that help us to understand how the Website is being used and to improve its structure.
3.5 You can refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of the Website.
4.How Do We Use The Information That You Provide To Us?
4.1 We use your Information in the following ways: (a) to ensure that content from our Website is presented in the most effective manner for you and your computer or device; (b) to allow you to register with us and purchase any products and services available on our Website where you choose to do so; (c) to notify you about changes to our service; (d) in accordance with your wishes as communicated to us at the point of Registration; (e) if you have given your consent at the point of Registration, to contact you with information about products, services and special offers that you request from us, or that we feel may be of interest to you or to ask you to participate in one of our customer satisfaction surveys;
4.2 We may pass your Information to carefully selected third party organisations: (a) where this is required for the purpose of supplying the services available through our site (e.g. facilitation of purchasing products) (b) if we buy or sell any business or assets in which case we may disclose your Information to the seller or buyer of such business or assets; (c) if we are under a duty to disclose or share your personal data to comply with any legal obligation or in order to enforce or apply our terms and conditions and other agreements or protect the rights, property, or safety of our customers, or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction.
5.How Can You Access And Correct Your Information?
5.1 You may request access to all your Information that we collect online and maintain in our database by writing to us at the following address:
TOD Foods LTD, 10 Antrim Business centre, Antrim. BT41 4LD. U.K.
5.2 We are entitled to charge a reasonable fee for this service.
6. Your Consent
7.Where we store your personal data
8.1 We maintain the highest standards of security; however the transmission of information via the internet is not completely secure. So, whilst we will do our best to protect your Information, we cannot ensure the security of your data transmitted to our Website. Any information you submit is sent at your own risk. Once we have received your Information we will use strict procedures and security features to prevent unauthorised access.
9.Third party sites
9.1 Please remember that when you use a link to go from our website to another website, our Privacy and Cookies Policy is no longer in effect. Your browsing and interaction on any other website, including websites which are linked to ours is subject to that website’s own rules and policies.
10. Responsibility for Website transactions
10.1 Rule of Crumb is responsible for the credit card details entered on our web site. These are entered on a secure page and that they are transferred using Sage Pay secure payment gateway.
We deliver our products across the UK & Ireland. Nearly all of our products are packaged frozen in order to keep them as fresh as possible. Deliveries are scheduled only during the week (Tuesday – Friday).
Orders are dispatched using DHL overnight courier direct from our premises. NOTE this is from when we dispatch the order, NOT from when you place the order.
Overnight delivery is from when we dispatch your order NOT from when you place your order. We will send you an email when the DHL delivery is being dispatched.
Please note we have a minimum order of £20 (not including postage).
Order dispatch times
All orders are dispatched as soon as possible (usually 2-5 working days). If you require your order by a specific date, please let us know in the ‘customer comments’ section and we will do our best to get it to you on that day.
Receiving your delivery
All deliveries must be signed for when they are delivered, therefore you must be at home to receive them. If you would like them delivered to your workplace or another address, please state this when ordering. If you are not at home when DHL attempt delivery they will leave a card and you should call the depot and arrange to collect the items later that day.
Refund and returns policy
Once an order is placed with Rule of Crumb and dispatched from our warehouse, it is non-refundable. As we are sending frozen food items, once the order leaves us you cannot cancel or ask for a refund. Any refund or cancellation must be made before we dispatch the order. If you receive your delivery and the items are not as ordered (missing product for example), we would then refund you for any items missing. We reserve the right to substitute a product if it is not available, with something similar – for example cod fillets if cod fish fingers were not available.
Questions and queries
If you have any questions please drop us an email to email@example.com via Facebook or Twitter.