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Service agreement

Delivery details

Updated April 2020 for the COVID-19 outbreak - new Sunday Lunch deliveries in nominated postocde delivery area only - All of our products are packaged and delivered chilled in order to keep them as fresh as possible. Deliveries are scheduled only for Easter Friday and Easter Saturday. 

We deliver our products across the UK & Ireland. Nearly all of our products are packaged frozen in order to keep them as fresh as possible.
Deliveries are scheduled only during the week (Tuesday – Friday).
Orders are dispatched using DHL overnight courier direct from our premises. NOTE this is from when we dispatch the order, NOT from when you place the order.
Overnight delivery is from when we dispatch your order NOT from when you  place your order. We will send you an email when the DHL delivery is being dispatched.
Please note we have a minimum order of £20 (not including postage).

Responsibility for Website transactions
Rule of Crumb is responsible for the credit card details entered on our web site. These are entered on a secure page and that they are transferred using Sage Pay secure payment gateway.

Order dispatch times
All orders are dispatched as soon as possible (usually 2-5 working days). If you require your order by a specific date, please let us know in the ‘customer comments’ section and we will do our best to get it to you on that day.

Receiving your delivery
All deliveries must be signed for when they are delivered, therefore you must be at home to receive them. If you would like them delivered to your workplace or another address, please state this when ordering. If you are not at home when DHL attempt delivery they will leave a card and you should call the depot and arrange to collect the items later that day.

Questions and queries
If you have any questions please drop us an email to info@ruleofcrumb.com via Facebook or Twitter.